This is a highly confidential project, no image or project details can be presented. Now with the rising of customer expectation towards a more relevant, real time, and dynamic experiences, telecom industry are struggling to keep up. The challenge that our client is facing was also about keeping up the customer expectation. Design team from… Continue reading CX strategy for Telecom company over 6 markets
Category: Customer Experience
Improve customer experience for a wifi product
This is a confidential project about a product that is newly launched, so there will be no image regarding the actual product and final outcome. As an extension of CX strategy project, one product from this telecom company was selected as to experiment, learn and scale with customer-centric ways of working. I was part of… Continue reading Improve customer experience for a wifi product